About Us

Hello, everyone!

Located in the heart of Okayama and surrounded by the mountains of Kibi Chuo Cho, in a plateau area right in the middle of nature, with many trees, birds, and forest animals, you can find Nap Village, the place where The Superior Labor artisans work in a lovely atelier. We mainly work with leather, cotton canvas and brass, and we offer superb quality products that can be used for a very long time. The Superior Labor delivers heart warming handmade original products from that mountain land to many countries around the world.

Wanderlust by T.S.L is a sister brand of The Superior Labor that we created to offer a selection of stationery and art products for journaling, travel and outdoors. Wanderlust means to be a companion in your journeys and daily life. Life is also a journey. Every day, even an ordinary day, can be special and can be an adventure surrounded by beautiful items and using your favourite tools. 
Our original designs are created by Makoto Kawai, designer and founder of The Superior Labor, in collaboration with Esther Molina, a TSL overseas agent who is also a graphic designer and a radio reporter living in Yokohama. Esther is deeply in love with Japanese culture, stationery, hiking, hand made products and, of course, The Superior Labor.

In our online shop we also offer a selection of The Superior Labor and T.S.L CUB. T.S.L CUB is a sister brand of The Superior Labor. The craftsmanship of TSL is combined with our mountain living life experience into this camping and outdoors gear’s lineup.

Wanderlust by T.S.L Team

 

Shipping Policy

Please read our shipping policy before placing an order.  

Q: How much is the shipping?

Since Wanderlust by T.S.L opened in November of 2020 we have been covering part of the shipping costs by offering a 2,000 yen shipping worldwide, and 3.500 yen for some countries where shipping was specifically expensive.

But, with the actual shipping costs charged by EMS, FedEx and DHL we can only maintain those shipping fees for orders over 15,000 yen.

Shipping fees for orders under 20,000 yen will be charged like this:
* USA: 3.000 yen
* Canada (regular Postal Code): 3,000 yen
* Canada (remote Postal Code): 5,000 yen
* South America: 6,000 yen
* Europe: 3,000 yen
* Middle East countries: 5,000 yen
* Australia (regular Postal Code): 3,000 yen
* Australia (remote Postal code): 5.000 yen

Q: Does DHL / Fedex provide tracking number?
After placing order, you will receive an email with detailed tracking information at every check-in process until the package arrives.

Q: How long do you take to dispatch my order?
All orders are shipped from Tokyo, Japan, within 1-3 business days of receiving payment.

Q: How long does shipping take (Fedex/DHL)?
- Asia: 2 - 3 days
- USA and Canada: 3 - 5 days
- Europe: 3 - 5 days
- Australia and New Zealand: 3 - 5 days
- Middle East: 3 - 5 days
- South America: 7 days+
- Africa: 7 days+

Q: When will you start offering EMS Japan Post to currently suspended countries?
When the suspension is lifted for most countries, we will re-evaluate the shipping method and will inform you in our email newsletter and Instagram.

Q: Can you hold order?
Please complete your order and contact us for an arrangement.

Q: Customs fees, handling fees or other shipment related fees
Many countries charge to the addressee a fee when receiving an international package, in concept of import taxes. Also, private couriers might charge some handling fees. Sometimes those charges might occur, sometimes not. We have no control over that and we can not know that information in advance, we are very sorry for that. Those fees need to be paid by the client. 

Q: Packages delay or lost
We provide a tracking number with all our orders, so this will help to locate an order in case there is some delay or lost item. Please, understand that if some delay occurs, it is out of our power to hurry up the delivery. But, we will do our best to locate the package and make it arrive to our customers.

Q: Products damage
We package all our items with so much love and care, in order for them to arrive to you in pristine condition. If the damage is produced due to a bad handling by the courier, we will contact the courier company and negotiate the situation.

FAQs for Payment / Cancellation / Refund

Q: How can I pay?
We accept payment with credit card and PayPal.  Please choose the payment method at the time of check out.

Q: Can I cancel my order?
You can cancel your order only if the order has not been dispatched.  Once it has been dispatched, we cannot cancel it as it is already on its way to you.

Q:  How can I cancel my order?
Please contact us at shop@wanderlustbytsl.com as soon as possible.

Q:  What is your refund policy?
Refund can be only made if the package is insured.  If the package arrived damaged, please provide the photographic evidence within 5 days of receipt so that we can claim the damaged package to the private courier with the evidence.  If the buyer did not claim the package and the package is returned to us, we will issue a refund for the item (not for the shipping fee as we have to pay for the shipping and for the return).  If the given address is incomplete or incorrect and the package got lost, even if the package was insured, the courier does not give refund so no refund is provided.  So please make sure to have the right name and address, including the apartment number, and a telephone number to be able to contact you by the courier.

Please feel free to contact us if you have any questions.

Thank you very much for your understanding and support! 

e-mail: info@wanderlustbytsl.com
Instagram: @wanderlustbytsl
Facebook: https://www.facebook.com/wanderlustbytsl

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