Please read our shipping policy before placing order.
Q: How much is the shipping?
[Group A (by Fedex or DHL)]
Asia, USA, Canada, Europe, Australia, New Zealand: 2000JPY flat rate as an opening offer until November 30th.
** Customers from Taiwan, Singapore, Germany, Netherlands, UK, France, Finland and Sweden, please check the next Q&A.**
[Group B (by Fedex or DHL)]
Mexico, Middle East, Central and South America and Africa: 3500JPY flat rate as an opening offer until November 30th.
Q: Does DHL / Fedex provide tracking number?
After placing order, you will receive an email with detailed tracking information at every check-in process until the package arrives.
Q: How long do you take to dispatch my order?
All orders are shipped from Tokyo, Japan, within 1-3 business days of receiving payment.
Q: How long does shipping take (Fedex/DHL)?
- Asia: 2 - 3 days
- USA and Canada: 3 - 5 days
- Europe: 3 - 5 days
- Australia and New Zealand: 3 - 5 days
- Middle East: 3 - 5 days
- South America: 7 days+
- Africa: 7 days+
Q: When will you start offering EMS Japan Post to currently suspended countries?
When the suspension is lifted for most countries, we will re-evaluate the shipping method and will inform you in our email newsletter and Instagram.
Q: Can you hold order?
Not at the moment, sorry for the inconvenience.
Q: Customs fees, handling fees or other shipment related fees
Many countries charge to the addressee a fee when receiving an international package, in concept of import taxes. Also, private couriers might charge some handling fees. Sometimes those charges might occur, sometimes not. We have no control over that and we can not know that information in advance, we are very sorry for that. Those fees need to be paid by the client.
Q: Packages delay or lost
We provide a tracking number with all our orders, so this will help to locate an order in case there is some delay or lost item. Please, understand that if some delay occurs, it is out of our power to hurry up the delivery. But, we will do our best to locate the package and make it arrive to our customers.
Q: Products damage
We package all our items with so much love and care, in order for them to arrive to you in pristine condition. If the damage is produced due to a bad handling by the courier, we will contact the courier company and negotiate the situation.
Please feel free to contact us if you have any questions (firstname.lastname@example.org).
Thank you very much for your understanding and support.